Cutora AI help center

Last updated: 2026-11-03

Help for Cutora AI: account and login, files and formats, privacy and security, billing, troubleshooting, product facts and the FAQ.

More: all guides, every question we answer, product facts and limits.

• Cutora AI frequently asked questions

  Answers about Cutora AI: the trial (one video up to 10 minutes, no card), pricing, limits, exports, languages and privacy. One sentence each, sourced.

• Cutora AI account and login: sign-in, email, deleting an account

  How a Cutora AI account works: creating it with your email, signing in, one account per person, deleting an account, and what is not stated yet.

• Cutora AI billing, invoices, tax and refunds

  How Cutora AI billing works: Polar as merchant of record, prices in US dollars before tax, where invoices are, the 14-day refund and what is not stated.

• Cutora AI in the browser: computers, phones and tablets

  What Cutora AI says about browsers, computers, phones, tablets, connection speed and shortcuts, and which device questions are not answered yet.

• Cutora AI files, formats and limits: what you can upload

  File size, length, formats, resolution, frame rate, HDR and uploads in Cutora AI: the limits it states, and the points its product facts do not cover yet.

• Privacy and security: what happens to the videos you upload

  Where Cutora AI stores and processes your videos, who receives data, how deletion works, the DPA on request, and what is not stated yet.

• Cutora AI troubleshooting: uploads, processing, exports

  What to do when a Cutora AI upload, cut, caption or export does not work: what Cutora shows, what its product facts state, and when to write to support.

• Cutora AI product facts: what it does, limits and trial