Cutora AI account and login: sign-in, email, deleting an account
By Mohamed Mokbel, founder · Last updated:
You create a Cutora AI account with your email address and confirm it with a code emailed to you. Sign-in is handled by Clerk, with an emailed code or with Google, and an account is for one person. You can delete your account yourself on the Account page.
Creating an account and signing in
Why do I need an account to try Cutora?
The trial belongs to an account: a new account can make one video (up to 10 minutes) without paying or entering a card, and the trial needs an account with your email address. The Terms also say one account per person, and using more than one account to get more trials can get access suspended.
Can I create an account without using Gmail?
Yes. Gmail is not required: you create an account with your email address and confirm it with a code emailed to you. Sign-in is handled by Clerk, with an emailed code or with Google, so Google is one option among two.
Can I sign in with Google or Apple?
You can sign in with Google, but not with Apple: Apple sign-in is not offered. Sign-in is handled by Clerk, with an emailed code or with Google. Phone numbers, authenticator apps and passkeys are not offered either.
How does email login work?
You create an account with your email address and confirm it with a code emailed to you. Sign-in is handled by Clerk: you sign in with an emailed code or with Google. Two-step verification is not required.
Can I change my Google login to email/password login?
Email and password sign-in is not offered: you sign in with an emailed code or with Google. Cutora's product facts do not say whether an account can move from one of those to the other. Write to hello@usecutora.com with the email on your account.
How do I change or reset my password?
Sign-in is an emailed code or Google, and a password is not one of the methods, so there is no password step to reset. Sign-in is handled by Clerk. If you cannot get in, write to hello@usecutora.com from the address you use with Cutora.
When sign-in does not work
How do I troubleshoot signing into my account?
Start with the email: sign-in is an emailed code or Google, so check you are using the address you signed up with. Cutora's product facts list no other steps. If it still fails, write to hello@usecutora.com, in English or Arabic, and say which email you use and what you see; Cutora replies within 2 business days.
I didn't get the sign-in email. What do I do?
Sign-in uses a code emailed to you, and Cutora's product facts do not say how long it takes to arrive. Check that you typed the address you signed up with; sign-in also offers Google. Then write to hello@usecutora.com and say which email you used.
My sign-in link expired. How do I get a new one?
Sign-in uses a code emailed to you, and Cutora's product facts describe no sign-in link. How long a code lasts is not stated yet. Try signing in again from the sign-in page; if no new message arrives, write to hello@usecutora.com.
My work email blocks Cutora's emails. How do I sign in?
Cutora's product facts do not say yet. The Privacy Policy says sign-in emails come through Clerk and product emails through Resend, so ask your IT team to let them through, or write to hello@usecutora.com from another address.
One account, devices and settings
Can I have two Cutora accounts?
No. The Terms say one account per person, and using more than one account to get more trials can get your access suspended or ended.
Can I log in on two devices at once?
Cutora's product facts do not say yet. Cutora runs in a web browser and nothing needs installing, so you sign in with your account wherever you use it; whether two sessions can be open at once is not stated.
How do I transfer my projects to another account?
Cutora's product facts do not say that projects can be transferred. An account is for one person, with no shared workspaces. Your exports are yours to download, and you can upload the footage again in the other account.
Can I change the email on my account?
Yes, at Clerk, which handles sign-in: if you change your email address there, Cutora uses the new address from your next sign-in. You can also ask for your personal data to be corrected by writing to hello@usecutora.com from the address you use with Cutora.
How do I log out of all devices?
Cutora's product facts do not say yet. Sign-in is handled by Clerk. Write to hello@usecutora.com if you think someone else has access to your account.
Can I change my display name?
Cutora's product facts do not say yet. The Privacy Policy says your name and profile image come from your sign-in provider. Write to hello@usecutora.com if a name needs correcting.
Can I turn off email notifications?
In part. The founder's email asking how your first video went is sent once and you can unsubscribe from it. Cutora's product facts do not say yet whether the other emails can be turned off: the welcome email, the email saying your first cut is ready, the notice 7 days before a project is deleted, and emails about your account, plan or payments.
Deleting videos and accounts
How do I delete a video?
Delete the project: its videos, transcripts and the files made from them are deleted. Removing a video does not give its minutes back, and on the trial, deleting the video does not give the trial back.
How do I delete my Cutora account?
Go to the Account page, choose Delete my account and type DELETE. A live paid subscription must be cancelled first. It removes your projects, videos, edits, chat requests and sign-in from Cutora's live systems; payment records are kept as tax and accounting rules require. See the Privacy Policy.
Can I recover a deleted account?
Cutora's product facts do not say that a deleted account can be recovered, so treat deletion as final. Deleted data can remain in database backups until they expire, currently up to about 35 days, but Cutora does not use backups for ordinary processing. Download your exports before you delete.