Cutora AI billing, invoices, tax and refunds
By Mohamed Mokbel, founder · Last updated:
Paid plans are sold by Polar, the merchant of record, which handles payments, tax, invoices and refunds. Prices are in US dollars before tax, you manage your card, cancellation and invoices under Manage billing on the Account page, and a first payment can be refunded within 14 days. Payment methods and company details on invoices are not stated yet.
Prices, tax and invoices
Who is Polar and how are subscription payments processed?
Polar Software, Inc. is Cutora's online reseller and the merchant of record for all orders, so it handles payments, taxes, invoices and refunds, and its Checkout Buyer Terms apply to your purchase. Polar uses Stripe to process cards. Cutora never sees or stores your card details. Subscriptions are billed monthly or yearly in advance and renew automatically until you cancel. Read the Terms, section 7.
Why was tax added at checkout?
Because Polar, as merchant of record, handles tax, and it is added at checkout where it applies. The prices on the pricing page are before tax: Creator $15 a month or $144 a year, Pro $29 a month or $288 a year, in US dollars.
Can I get my invoice, and where do I download past invoices?
Yes. You find your invoices under Manage billing on the Account page. Polar, the merchant of record, issues them.
Can I add my VAT or tax ID to my Cutora invoice?
Cutora's product facts do not say yet whether a VAT or tax ID or a company name can be added to an invoice. Polar issues the invoices and takes your name and billing address at checkout. Write to hello@usecutora.com before you buy, or to Polar at support@polar.sh.
Can I change the billing email?
Cutora's product facts do not say yet. Cutora sends Polar your account email so the payment reaches your account. Write to hello@usecutora.com and say what you need changed.
Can I expense Cutora as a business tool?
That is for you and your accountant to decide. Cutora can say that Polar handles invoices, which you find under Manage billing, and that tax is added at checkout where it applies. Whether the invoice carries your company details is not stated yet.
Can I get a receipt in Arabic?
Cutora's product facts do not say yet which languages the invoices are in. Write to hello@usecutora.com before you buy if you need it.
Paying: methods, cards and failed payments
What are the payment options?
Cutora's product facts do not list the payment methods yet. They say Polar handles payments and uses Stripe to process cards, and that Cutora does not see your card details. If you need a particular method, write to hello@usecutora.com before you buy.
Does Cutora accept PayPal?
Cutora's product facts do not say yet. They state that Polar handles payments and uses Stripe to process cards; no wallet is listed.
Does Cutora accept Apple Pay or Google Pay?
Cutora's product facts do not say yet. They name no wallet; they state that Polar handles payments and uses Stripe to process cards.
Can I pay in my local currency?
Cutora's product facts list prices in US dollars only and do not say that other currencies are offered. Check what you are shown at checkout, which Polar runs.
Will my bank charge a foreign transaction fee?
Cutora cannot say; that is between you and your bank. Prices are in US dollars before tax, so a card in another currency may be converted by the bank. Ask your bank.
Can I pay with a card issued in Egypt or Saudi Arabia?
Cutora's product facts do not say yet which cards are accepted by country. Polar runs the checkout. Write to hello@usecutora.com before you buy if this matters.
Can I pay by bank transfer for an annual plan?
Cutora's product facts do not say yet. Paid plans are subscriptions billed in advance and renewed automatically, and payments go through Polar. Write to hello@usecutora.com if you need another way to pay.
Why was my card declined, and how do I troubleshoot a failed payment?
Cutora does not see your card, so it cannot tell you why a bank declined it; your bank or Polar (support@polar.sh) can. If a renewal payment fails, your plan stays active for a short grace period while Polar retries the payment. After that the account returns to trial limits, and your projects stay available.
How do I update my payment card?
Under Manage billing on the Account page. That is where you change your card, cancel, and find your invoices.
I was charged twice. What do I do?
Write to hello@usecutora.com. The Refund Policy says that if you were charged by mistake or charged twice, Cutora will make it right, also outside the 14 days.
Refunds, cancelling and renewals
How do I request a refund within 14 days?
Write to hello@usecutora.com from the email on your account within 14 days of your first payment of a subscription. Cutora refunds it in full, even if you have already used it, through Polar, which sends it back to the payment method you used. You can also contact Polar at support@polar.sh. See the Refund Policy.
Is the refund for yearly plans also 14 days?
Yes. The Refund Policy covers your first payment of a subscription, monthly or yearly, if you ask within 14 days of it. Renewal payments are not refunded.
Does cancelling give a refund for the unused time?
No. Cancelling stops the next renewal and your plan stays active until the end of the period you paid for. The exception is your first payment, which you can have refunded within 14 days. If Cutora ends your paid plan for a reason that is not your breach of the Terms, it refunds the unused part of the period.
Do I get a refund if I used most of my minutes?
Yes, if you ask within 14 days of your first payment. The Refund Policy says Cutora refunds it in full, even if you have already used it.
Will I get a reminder before my yearly plan renews?
Cutora's product facts do not say yet. The Terms say plans renew automatically until you cancel, and that a price change applies from your next renewal after at least 30 days' notice. You can cancel any time under Manage billing.